Head of Operations & Culture
East London
Office Based
Salary: c£70,000
About the Role
We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes.
The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams.
The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.
What You’ll Be Doing
Growth & Development
- Lead company-wide learning and development programmes
- Identify skills gaps and implement targeted training initiatives
- Design clear career pathways and progression frameworks
- Support and coach current and future leaders
Operational Excellence
- Take ownership of internal operations, ensuring efficiency and scalability
- Review and improve systems, workflows and ways of working
- Act as a senior escalation point for cross-functional issues
Risk & Governance
- Manage and review company insurance policies to ensure appropriate coverage
- Identify and mitigate operational and commercial risks
- Ensure ongoing compliance across the business
Data & Compliance
- Act as ICO Officer, leading data protection and GDPR compliance
- Maintain robust policies, procedures and training
- Oversee Subject Access Requests and data-related queries
Systems & Infrastructure
- Oversee and optimise the current FileMaker CRM
- Lead evaluation and implementation of future systems
- Ensure systems support commercial and operational teams effectively
Brand & Visibility
- Own the corporate website and ensure alignment with brand and business priorities
- Drive continuous improvement in external presentation
Recognition & Awards
- Lead internal recognition initiatives
- Drive participation in industry awards and external recognition
People & Culture
- Partner with senior leadership to deliver a people strategy aligned with growth plans
- Help evolve the business into a flexible, inclusive, high-performing workplace
- Drive initiatives that enhance engagement, wellbeing and retention
What We’re Looking For
- Experience in a fast-paced, commercial environment (events, media or agency preferred)
- Strong knowledge of UK employment law and compliance
- A hands-on leader who can balance strategy with delivery
- Confident influencing senior stakeholders
- Highly organised, solutions-focused and adaptable
- Experience improving operational processes and systems
- Comfortable managing multiple priorities in a dynamic environment