Who We Are
At Crossroads Care, we support carers and the people they care for to live with dignity, independence and choice. We understand how demanding caring can be, which is why our work is rooted in compassion, respect and person-centred support.
We believe that care is not just about tasks - it’s about building relationships and making a positive difference with the people you care for. When you join Crossroads Care, you join a team that truly values compassion, teamwork, and making lives better
Job responsibilities.
* Create, maintain, and update care rotas.
* Manage holiday requests, expense claims
* Respond to short-notice changes, sickness, and emergencies to maintain a safe service.
Care Planning & Quality
* Support with assessments, care plans, and risk assessments for new and existing service users.
* Ensure care is person centered and delivered in line with CQC standards and company policies.
* Monitor care notes and act on any concerns as they arise.
Staff Support & Supervision
* Provide clear guidance to care staff.
* Support with onboarding, training, and supervision as required.
* Maintain strong communication with the team, ensuring they are motivated and supported.
Compliance & Administration
* Maintain accurate records, documentation, and reports for audits and inspections.
* Ensure medication management, safeguarding, and health & safety procedures are followed.
Communication & Liaison
* Build strong working relationships with service users, families, and health care professionals.
* Liaise with clients and families to complete care reviews. Deal with queries and complaints in a professional, timely manner.
* Be part of the paid-on call rota.
* Provide hands-on care in emergencies for continuity to the services we provide.
* Support the growth of the business by promoting Crossroads in the wider community.
Required Skills & Experience
* Previous experience in care coordination or senior care role in domiciliary care.
* Strong understanding of safeguarding, care planning, and regulatory standards of CQC.
* Excellent organisational and communication skills.
* Qualified to Level 3 in Health & Social Care or willingness to complete.
* Completed the Care Certificate.
* Experience using care rostering and scheduling software ( Careline or similar)
* A flexible, proactive team player who can also work independently.
* Must be a driver with access to your own vehicle.
* Passionate about providing outstanding, person-centered care.
What we offer
Competitive salary
Company pension
Generous annual leave allowance.
Free DBS
Parking permits and congestion charge exemption
Blue Light Card membership – enjoy national discounts and rewards.
Generous annual leave that increases with length of service.
Ongoing training and professional development opportunities.
Refer a friend scheme.
Apply today to make a meaningful difference to people’s lives
Salary description
£26000.00 - £30000.00 per year