A leading automotive manufacturer has an immediate need for financial services / regulatory services professional to join the team.
The purpose of this role is to investigate, manage, and resolve issues and claims within regulatory timeframes and protecting the brand's reputation.
The Executive will track voluntary disclosures, complaints, claims progress, identify trends, and escalate concerns where necessary, ensuring all activity complies with regulatory timeframes and internal policies.
Duties & Responsibilities
Respond to voluntary disclosures from third-party firms.
Resolve complaints and claims from Customers and third-party firms.
Ensure all issues are handled within regulatory deadlines
Maintain professional relationships with customers and third‑party firms, including making occasional outbound calls.
Log and manage breaches in line with company policy and including carrying out root-cause analysis.
Support continuous improvement by reviewing procedures and identifying opportunities to enhance processes.
Handle challenging or vulnerable customer interactions with empathy and in accordance with FCA requirements.
Provide support on CCA remediation, voluntary disclosure bulk responses, and FOS complaint handling.Skills & Experience
Knowledge of FCA Complaint Handling Rules (DISP) and relevant consumer protection laws.
Experience in customer service, preferably within Automotive or Regulated Financial Services.
Understanding of complaints environments and regulatory compliance.
Excellent communication and interpersonal skills.
Ability to work independently, prioritise tasks, and manage time effectively.
Analytical skills and ability to work at both detailed and strategic levels.
Knowledge of Motor Trade Law and regulatory authorities is advantageous. Interested, please contact Graeme at Vibe Recruit on (phone number removed) or apply immediatly
Vibe Recruit is acting as an Employment Business in relation to this vacancy
Salary description
£18.70 - £18.70 per hour