About the Role
The London Borough of Hackney is seeking a proactive, resident-focused Technical Support Officer to join our responsive repairs team. In this role, you will help maintain a portfolio of approximately 5,000 social housing units, including estate environs and leaseholder liabilities. You will play a crucial part in investigating defects, specifying remedial works, overseeing contractor progress, and ensuring high-quality, compliant repair outcomes for our residents.
Key Responsibilities
Surveys & Inspections: Conduct property inspections to identify technical defects (such as dampness), specify repair works, produce accurate estimates, and plan maintenance programmes.
Contractor & Project Oversight: Monitor work carried out by contractors and the Direct Labour Organisation (DLO), performing post-inspections to ensure quality, health and safety compliance, and minimal disruption to residents.
Resident & Stakeholder Engagement: Serve as a clear, empathetic point of contact for residents. Manage complaints, answer enquiries from Councillors and the public, and attend Area Panels or public forums.
Service Delivery: Support the Repairs Call Centre on a duty rota basis, coordinate the "repairs journey" from start to finish, and assist with Section 20 leaseholder consultation processes.
Compliance & Administration: Maintain repairs histories, manage process controls and budgets, and adhere to Health & Safety legislation, CDM 2015 regulations, and Council policies.Key Requirements
Experience & Qualifications
Building-related qualification (HND/HNC) or equivalent experience gained in a similar building maintenance role.
Demonstrated experience working within a diverse community, liaising with tenants, leaseholders, contractors, and internal teams.
Experience in conducting property inspections, writing defect specifications, and preparing estimates.Skills & Knowledge
Deep technical knowledge of construction details and defect pathology across domestic dwellings, including high-rise developments.
Solid understanding of Health & Safety regulations, including CDM 2015. Knowledge of Disrepair, EPA, Party Wall legislation, or Section 20 consultation is highly desirable.
Proficiency in applying Schedule of Rates, recording payments, and using spreadsheets/databases.
Strong communication, negotiation, and presentation skills.
Flexibility to attend evening meetings when required.
Desirable: Full UK driving licence and access to a personal vehicle for site visits.
Our Values & Culture
At Hackney, we aim to build a place that celebrates diversity and ensures everyone feels valued, included, and involved. We look for candidates who embody our core values:
Proud, Ambitious, Pioneering, Open, Proactive, and Inclusive
Resident-Centric: Committed to delivering excellent customer service with empathy and clarity.
Accountable & Safe: Dedicated to health and safety, zero tolerance for discrimination, and taking ownership of projects from start to finish.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Salary description
£172.00 - £232.00 per day