Hours: 37 hours per week (Full time)
Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required)
Are you resilient, compassionate and confident working with people with complex needs?
In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey.
You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes.
Many of the clients we support have complex and overlapping needs, including:
Experience of homelessness
Mental health challenges
Drug and alcohol dependency
Social isolation
Financial hardship
This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way.
About the Role
As a Housing & Support Officer, you will:
Support clients to sustain their tenancies and prevent homelessness
Deliver person-centred support aligned to individual support plans
Assist clients to access health, substance misuse, employment and community services
Promote harm reduction and positive behaviour change
Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities
Complete risk assessments and contribute to safeguarding processes
This is a varied role balancing housing management and support, where no two days are the same.
About You
We are looking for someone who:
Can build professional, non-judgmental relationships with people with complex needs
Is confident working with individuals experiencing drug and alcohol dependency
Communicates effectively with clients, colleagues and partner agencies
Can manage risk appropriately and escalate concerns where necessary
Is organised and able to manage their own workload
Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent)
Is confident using IT systems (Excel, Word, Outlook, internet)
Holds a full driving licence and has access to a vehicle for work purposes
If you don’t meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply.
About Transform Housing & Support
We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.
Our values — respect, empowerment, responsibility and excellence — guide everything we do.
Our benefits are great too and include
28 days annual leave per annum, plus bank holiday (pro rata for part time workers)
An additional 1-day pro rata per annum wellbeing day
A defined contribution pension scheme
The opportunity to buy or sell up to five days annual leave per holiday year
Training and development opportunities
Employee assistance programme
Interest-free staff loans
Other things you need to know
At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values.
If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.
It is essential that you have a full valid driving licence and use of your own car for business purposes.
Successful candidates will be required to complete an Enhanced DBS check.
We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.
You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker
REF-(Apply online only)
Salary description
£28000.00 - £28000.00 per year