Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis.
This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product-led business who thrives in a fast-paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support.
The successful candidate will play a key role in ensuring the smooth day-to-day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US.
Key Responsibilities
- Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively.
- Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders.
- Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day-to-day operations and decision-making.
- Produce regular sales, operational, and performance reports for senior management.
- Prepare royalty reporting and support relationships with external design partners.
- Monitor and track annual targets across territories and showroom locations.
- Analyse collection performance, sales trends, and order conversion data to support commercial decision-making.
- Support and maintain integrations between the company website, ERP system, and third-party platforms.
- Liaise with developers and external service providers to troubleshoot issues and support operational improvements.
- Manage inbound stock deliveries and oversee allocation against outstanding customer orders.
- Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency.
- Implement pricing updates across collections while maintaining margin consistency.
- Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service.
- Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries.
- Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times.
- Support trade account setup and approval processes.
- Coordinate internal scheduling, including holidays, remote working, and team calendars.
- Provide cross-functional support across departments during periods of absence or peak trading periods.
- Assist accounts and operational teams with administrative support where required.
- Identify opportunities to improve operational processes, customer experience, and internal efficiencies.
Candidate Profile
- Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product-led business.
- Proven experience supporting UK and international customers, ideally across European and US markets.
- Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously.
- Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems.
- Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous.
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
- A proactive, solutions-focused, and adaptable approach to work.
- Strong problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
- Commercially aware with a customer-first mindset and a passion for delivering a high standard of service.
- Able to work independently while collaborating effectively within a team environment.
- A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.