PRODUCTIVITY BUSINESS PARTNER
Contract: Banking
Location: London
Hours of work: 40
Contract Type: Fixed Term Contract - 12 months
We are seeking a Productivity Business Partner to drive operational improvements, initially focused on cleaning productivity - but with scope to expand across other Soft FM service lines such as security.
The role will work closely with multiple banking accounts, combining strong stakeholder engagement with hands-on delivery to embed sustainable productivity improvements.
Job Description
We are looking for someone who can confidently manage projects end to end, translate data into action, and support on-site teams to deliver measurable outcomes.
This role blends analytical capability with practical site-based auditing, coaching and programme delivery, ensuring agreed actions are implemented and performance expectations are met.
Key Responsibilities
- Engage with stakeholders across multiple banking accounts to drive and embed productivity improvements
- Manage productivity initiatives end to end, from defining scope through to delivering action plans and outcomes
- Conduct site reviews and audits to assess productivity, equipment usage and operational ways of working
- Identify performance gaps, develop corrective action plans and oversee delivery through site teams
- Analyse performance and productivity data to measure effectiveness and ensure programme sustainability
- Hold teams accountable for performance, ensuring agreed actions are delivered and standards are met
- Support, coach and train on-site teams in targeted productivity programmes and frontline activities
- Track and report progress, providing regular updates to programme leads, the Tiger Team and senior leadership, including milestones, risks and challenges
About You
- Understanding of project management or project coordination
- Experience of working in Facilities Management
- Service line experience in cleaning, catering, security workplace or engineering would be helpful
- Good interpersonal and influencing skills
- Demonstrable collaborative mindset
- Spoken and written English to a highly proficient level
- Needs tenacity and determination coupled with common sense and pragmatism
- Flexibility and mobility, this role will require some countywide travel
- Customer service experience is desired due to the high level of interface into the business a service mindset will facilitate progress
- Ability to manage your own workload and prioritise activity appropriately to meet expectations
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com