About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
The purpose of this position is to assist the Corporate Actions & Distributions team in their business-critical daily responsibilities. A mixture of operational and regulatory focus provides a varied and interesting role for someone who has experience in this area, or for an ambitious and talented individual who wants to progress in this direction and has some knowledge of finance.
The successful candidate will be key in both delivering team and individual targets within the appointed timescales and to the highest standards.
Key Responsibilities:
- Responsibility for the completion of the core team processes
- Corporate Action processing
- Distribution processing
- Cash Interest processing
- Liaising with third party providers such as Fund Managers, Transfer Agents, and Auditors.
- Achieve departmental service level agreements (SLAs) and key performance indicators (KPIs)
- Demonstrate flexibility during periods of high workload, assisting other services when required
- Support the business software infrastructure with user acceptance testing and disaster recovery cycles
- Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards
- Continually focus on delivery of excellent customer service to ensure that the Company is highly valued by our clients
- Liaise with Investment Managers, designated Stockbrokers, and other associated third-party providers
- Ensure that the Treating Customers Fairly (‘TCF’) principles are adhered to, supporting Customer Service improvement initiatives, raising any areas for concern with either line manager or Compliance
About You:
Essential Skills, Qualifications and Experience:
- Good attention to detail
- Excellent interpersonal, organisation and communication skills
- Ownership and accountability
- Excellent drive, with ability to work unsupervised and under own initiative
- Working knowledge of Excel
- Ability to work well under pressure and to tight deadlines
- Excellent drive, with ability to work unsupervised and under own initiative
Desirable Skills, Qualifications and Experience:
- Investment Management Certificate (IMC), Investment Operations Certificate (IOC) or equivalent industry recognised qualification
- Financial services experience
- Understanding of investments and investment products
Core Competencies:
- Operational Excellence: Continually delivering and improving excellence for all clients and customers
- Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals
- Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
- Must act with integrity
- Must act with due skill, care and diligence
- Must be open and cooperative with the FCA and other regulators
- Must pay due regard to the interests of customers and treat them fairly
- Must observe proper standards of market conduct
Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.