We're looking for an enthusiastic First Line Support Technician to join our client in Clackmannanshire within the education sector. This is a fantastic opportunity to demonstrate your technical expertise and commitment to excellent service, delivering vital on-site support and ensuring smooth IT operations across multiple locations.
This is an initial 1-month contract with the potential for extension.
If you're ready to hit the ground running and be a vital part of a busy IT team, we want to hear from you!
What you will get in your new role
* Competitive pay £13.50 to £15.38 per hour
* The opportunity to gain valuable experience within the fast-paced IT & Technology sector.
* A chance to work autonomously across multiple buildings, developing your on-site support skills (note - this role is strictly on-site and does not offer hybrid/remote option).
Responsibilities in your new role as First Line Support Engineer
As our First Line Support Engineer, you will be the initial point of contact for all technical queries, providing vital on-site 1st line IT support. Your day-to-day duties will involve diagnosing and resolving faults with desktops, laptops, printers, projectors, and interactive screens. You will also manage user accounts within Active Directory and Office 365, including password resets and access updates. A key part of your role will involve troubleshooting user's device issues, helping them connect to WiFi and troubleshoot Office 365 account problems, ensuring a smooth and productive learning environment.
Your personality, experience and qualifications
We are looking for a dependable and service-oriented individual who is ready to make a significant contribution. You will need proven experience in an on-site IT support or Field role, demonstrating strong 1st line support expertise. Your excellent client-facing skills, professional demeanour, and fluent English communication will be key when supporting users directly. You should possess strong hardware troubleshooting skills and experience with Active Directory/Microsoft Entra ID administration.
We value an enthusiastic, committed, and flexible approach, coupled with a solutions-focused mindset and the ability to work independently across multiple buildings at the client's site.
A current PVG check will be essential for this role, given the environment you will be working in.
Due to location of job and immediate start required, it would be suitable for an individual with access to own transport and who currently lives a commutable distance (within 30 minutes drive).
Apply now!
Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
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Salary description
£13.50 - £15.38 per hour