Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer.
The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,
The Role:
We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities
Blended contact centre role
Sales through servic
Making a high volume of outbound calls to new customers following up on daily sales leads
Handle a large volume of telephone and email sales enquiries
Dealing with inbound bookings
Appointment Booking
Schedule Sales appointments efficiently for both inbound and outbound enquiries,
Ensuring a smooth handover to the sales team.
Arranging renewals with existing customers
Maximise all opportunities to sell
Live Chat Management: Proactively engage with customers via live chat,
Responding to sales enquiries with speed accuracy and professionalism.
Conduct Follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week)
Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent.
The Individual
Previous experience in customer service ideally within a contact centre environment.
Excellent communications Skills – verbal and written.
Customer first approach.
Motivation and desire to succeed
Excellent sales skills – objection handling with the ability to work to targets
PC literate
Problem solving abilities
The drive to build customer rapport
Ability to handle pressure working in a busy call centre environment.
Results-oriented with a proven history of meeting or exceeding sales targets.
Experience handling objections and turning dissatisfied customers into loyal ones
Empathetic
Persuasive and results driven,
Conflict resolution/negotiation,
Attention to detail.
Capable of working independently as well as collaboratively within a team
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
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Salary description
£12.24 - £12.24 per hour