Oldbury, West Midlands
Circa £45,000 (DOE) - 39.5 hours per week
Shift pattern:
Mon-Thurs: 08:00 - 17:00
Fri: 08:00 - 14:00 (early finish!)
Hawk 3 Talent Solutions are recruiting on behalf of a well-established and growing manufacturing business based in Oldbury.
Operating at the forefront of manual and robotic wet paint application, our client supplies into a diverse range of industries including automotive, defence, medical, and consumer goods.
Due to continued growth and internal restructuring, they are now looking to appoint a Customer-focused Account & MP&L Manager to strengthen their Sales and Logistics function.
The Role
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment.
If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact-this is the role for you.
Key Responsibilities
Act as the central point of contact for key customers, managing relationships and expectations
Oversee the full order-to-delivery (OTD) process, from order intake through to completion
Analyse customer schedules and create effective production plans aligned to operational targets
Monitor and report on KPI performance (including OTIF and customer satisfaction)
Work closely with customers to develop accurate demand forecasts
Proactively manage and resolve supply chain disruptions and commercial queries
Develop and manage material planning schedules to ensure continuity of supply
Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
Optimise inventory levels, balancing service levels with stock efficiency
About You
Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
Strong background within the automotive industry (essential)
Excellent communication skills, both written and verbal
Highly organised with the ability to multitask and prioritise effectively
Strong planning capability with the ability to translate customer demand into production plans
Commercially aware with a solid understanding of supply chain and manufacturing processes
Advanced or intermediate Excel skills
A proactive, customer-first mindset with a passion for delivering exceptional service
Competitive salary and long-term development potential
Apply today through Hawk 3 Talent Solutions to find out more.
If you would like to apply for the role of Account & MP & L Manager, then please email your CV to (url removed) or call Donna on (phone number removed).For a confidential discussion or to apply, contact Hawk 3 Talent Solutions today.
Closing date is 21.06.26 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Salary description
£45000.00 - £45000.00 per year