Requirements for 3rd line / Escalation Engineer
* 3 to 5+ years’ experience in 3rd Line / Infrastructure support, preferably some time spent within an MSP environment.
* Strong Microsoft 365, Entra ID and Azure knowledge.
* Strong Windows Server, Active Directory, DNS, DHCP and Group Policy experience.
* Good networking knowledge including TCP/IP, VPNs, firewalls and VLANs.
* Experience with Hyper-V and/or VMWare virtualisation.
* Experience supporting and troubleshooting Citrix DaaS / Citrix Virtual Apps and Desktops environments.
* Good PowerShell scripting and automation skills.
* Experience with SQL Server administration and troubleshooting desirable.
* Strong understanding of backup, disaster recovery and security technologies.
* Strong troubleshooting and problem solving skills.
* Excellent customer-facing and communication skills.
* Ability to work closely with AMs, Project Managers, Service Delivery and customer IT teams.
Desirables (or willing to work towards)
* Strong experience delivering Professional Services projects, migrations and technical implementations.
* Experience working with Professional Services organisations, particularly accounting, legal or other regulated environments
* Understanding of the specific technology, security, compliance and confidentiality requirements of accountancy and legal firms.
* Ability to produce technical designs, implementation plans, migration plans and documentation.
* Experience taking projects through discovery, design, implementation, testing and handover to BAU.
* Ability to work independently and manage multiple technical projects and priorities.
* Strong commitment to documentation, standards and delivering supportable solutions.
* Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions.
* Relevant Microsoft, Citrix, VMware or ITIL certifications desirable.
So, Who are we?
We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff by a dynamic combination of organic growth through business wins to M&A.
Seeking Engineers who live and breath Technology. It is NOT "just a job" to you. People who love problem solving, delivering solutions to customers and are passionate about technology as a business enabler.
Hybrid working - 50% working from home
50% working from the Derby office.
Team spirit and a sense of togetherness to aid learning and peer support, is very important to us, so those wishing for fully remote only - Sorry, you are not for us
Salary description
£40000.00 - £50000.00 per year