Job Title: Sales Executive
Job Type: Full Time; Permanent
Hours: Monday - Thursday 8am - 5pm / Friday 8am-4pm (Some flexibility available)
Salary: £29k - £35k per annum
Location: Paignton
About the Sales Executive Role:
This role serves as the primary point of contact between the company and its customers, ensuring a smooth, professional, and positive experience. The role focuses on communication, issue resolution, relationship management and coordination between internal teams and clients.
Key Responsibilities for the Sales Executive:
Act as the main contact for customer inquiries, requests, and concerns
Provide timely and accurate information about products, services, and processes
Upselling to existing and new accounts
Calling prospective new clients from warm leads
Converting prospects into clients
Manage customer communication via phone, email, chat, or in-person meetings
Collaborate with internal departments to resolve customer issues efficiently
Track, document, and follow up on customer cases in the CRM system
Maintain strong relationships with existing customers to support retention
Support onboarding of new customers, ensuring they understand processes and expectations
Escalate complex issues to the appropriate team and follow through to resolution
Gather customer feedback and report trends to leadership
Assist with service-level monitoring to ensure customer expectations are met Required Skills and Qualifications of the Sales Executive:
Strong verbal and written communication skills
Ability to build positive relationships with customers
Empathy and active listening skills
Problem-solving and conflict-resolution abilities
Good organizational and multitasking skills
Proficiency with CRM systems and basic computer applications
Attention to detail and high level of accuracy
Ability to remain calm and professional under pressure
Adaptability in a fast-paced environment
Previous experience in sales customer service, account management, or similar sales roles is preferred
Full Clean UK Driving license (required) What's on offer for the Sales Executive:
Free on-site parking
Company pension
25 days holidays + Bank Holidays *Comprehensive benefits list to be confirmed.
Cooper Golding is acting as an Employment agency for the purposes of this role
Salary description
£29000.00 - £35000.00 per year