Key Responsibilities-
1. Operational Oversight: Oversee Helpdesk scheduling, PPM, and reactive maintenance across all sites using CAFM systems (Corrigo). Manage mobile engineers, contractors, and service providers to ensure timely completion within SLAs. Conduct RAMS vetting, contractor sign-off, and quality assurance.
2. Service Delivery: Coordinate hard and soft services including cleaning, housekeeping, emergency call-outs, and small projects. Monitor vendor performance, manage purchase orders, and ensure compliance with agreed standards and schedules.
3. Reception & Front-of-House: Provide professional reception coverage (Mondays, Fridays, and absence cover). Greet visitors, manage telephone/email queries, administer badging and access control, arrange meeting rooms, coordinate taxis and parking, and maintain security sign-in records.
4. Compliance & Safety: Conduct daily site inspections and weekly compliance checks (fire safety, water hygiene, emergency lighting). Maintain documentation, ensure adherence to H&S regulations, and support emergency preparedness.
Essential Requirements-
* 3–5 years' experience in integrated facilities management within commercial environments
* Front-of-house/reception experience, ideally in corporate settings
* Excellent communication, customer service, and stakeholder management skills
* Proficient in MS Office, CAFM/CMMS systems, and Building Management Systems
* Strong organisational skills with ability to manage multiple priorities
* Knowledge of H&S regulations, risk assessments, and safe working procedures
Desirable: IOSH/NEBOSH qualification, multi-site experience, understanding of M&E services
Salary description
£35000.00 - £40000.00 per year