Location: Marden, Kent (Office-Based)
Hours: 3 Days per Week (24 Hours)
Salary: Competitive, dependent on experience (Full-Time Equivalent £27,000)
Start Date: ASAP - Looking to appoint by the end of June
Working as part of a job-share arrangement, you will work closely with an existing
employee to provide seamless support to customers, suppliers, and warehouse partners
and the wider sales team.
Effective communication, strong organisation and attention to detail are essential to ensure continuity of service and smooth handovers between working days.
The successful candidate will play an important role in helping us deliver an
outstanding customer experience while supporting the continued growth of the
business.
Key Responsibilities
Sales & Order Administration
* Process customer orders accurately and efficiently.
* Prepare and issue quotations, order confirmations and delivery information.
* Monitor the progress of customer orders from placement through to delivery.
* Liaise with suppliers and internal teams to ensure orders are fulfilled on time.
* Support the sales team with general administration and customer
communications.
Customer Service
* Act as a first point of contact for customer enquiries via telephone and email.
* Provide product information, order updates and after-sales support.
* Build positive and professional relationships with customers.
* Resolve customer queries and escalate issues where necessary.
Data Management
* Ensure all customer and sales data is kept accurate and up to date.
* Assist with maintaining organised records and documentation.
Logistics & Fulfilment Coordination
* Coordinate deliveries with suppliers, fitters, warehouse partners and courier
services.
* Monitor stock availability and communicate any shortages or delays.
* Support fulfilment and dispatch processes where required.
* Help ensure customer orders are delivered accurately and on time.
Commercial Support
* Assist with tracking quotations and outstanding orders.
* Support the commercial team with administrative tasks.
* Maintain accurate records of contracts, orders and customer communications.
Working Pattern
This role is offered on a part-time basis, working approximately 22.5 hours per week
across three days.
We offer flexibility around the working days, which can be agreed with the successful
candidate to suit both individual and business requirements. The successful candidate
will work closely with the existing employee to ensure continuity of service, effective
communication and smooth management of customer orders and enquiries.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Salary description
£27000.00 - £27000.00 per year