If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Hours
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
37.5 hours a week
What you’ll do at work
CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Your duties and responsibilities include:
* Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
* Maintain high service standards and continually improve the service to customers
* Work well within a dynamic team environment
* Negotiate, investigate and resolve issues whilst proactively seeking solutions
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Desired qualifications
* GCSE English (Grade A* - C / 9 - 4) desirable
* GCSE Maths (Grade A* - C / 9 - 4) desirable
Skills
* IT skills
* Attention to detail
* Confident telephone manner
* Excellent listening skills
* Good problem solver
* Dedicated
* Hard working
* Confident individual
* Team player
* Enthusiastic & self motivated
* Able to work in a busy role
* Remain calm under pressure
* Flexible & Proactive
* Call Centre experience
* Very strong C/Service Skills
* Strong work ethic
* Strong communication skills
Salary description
£20319.00 - £20400.00 per year