<b>Voluntary jobs, Non-profit, Charity</b> Cardiff

Business Support Coordinator

W Talent is delighted to be partnering with a growing organisation to appoint a Business Support Coordinator at its Nottingham depot.

Reporting to the Assistant Depot Manager, this is a varied, site-based role providing administrative, analytical and operational support to the depot management team. The successful candidate will play a key role in maintaining accurate records, producing reports, monitoring performance and coordinating enquiries and operational activities.

The Role

The Business Support Coordinator will work closely with depot and wider business teams to ensure day-to-day administration runs smoothly. The role would suit someone who is highly organised, confident working with data and systems, and comfortable operating in a busy environment where priorities can change.

Key Responsibilities

Provide daily administrative and business support to the depot management team.
Work closely with depot, head office, commercial and operational teams.
Produce daily and weekly reports and management information as required.
Maintain accurate operational records and ensure relevant data is entered promptly.
Record testing and quality-related information accurately.
Update and monitor depot KPIs and performance information.
Receive, manage and respond to customer and supplier enquiries.
Support commercial enquiries and coordinate associated administrative activities.
Create, amend and maintain purchase and sales orders, contracts and relevant system records.
Coordinate collection requirements and liaise with transport and other relevant parties.
Investigate and administer operational variances, including material grades, pricing, weighing information, tickets and material breakdowns.
Handle incoming telephone enquiries professionally and ensure queries are directed or resolved appropriately.
Support the accurate completion of local depot administration and documentation.
Assist with month-end reporting and reconciliation activities.
Provide administrative cover for weighbridge operations when required.
Identify opportunities to improve processes, accuracy and operational efficiency.
Undertake other reasonable duties and projects as required.

Person Specification

Previous experience in an administrative, business support, logistics, warehouse or operational environment.
Experience working within a fast-paced environment with competing priorities.
Positive, proactive and solutions-focused approach.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Good working knowledge of Microsoft Office, particularly Excel.
Comfortable working with data, reports and computerised business systems.
Ability to manage multiple tasks while maintaining a high level of accuracy.
Confident dealing with customers, suppliers and internal stakeholders.
Willingness to challenge existing processes and contribute ideas for improvement.
Commitment to maintaining a positive health and safety culture.
Experience using Navision, SAP or similar ERP/business systems would be advantageous