Location: Newtorn Hospital and Welshpool Hospital, Powys
Salary: £12.83 per hour (with a 30% uplift when working between 8pm and 8am on weekdays and for Saturday shifts, 60% uplift on Sundays and Bank Holidays)
Vacancy Type: Permanent, Part Time (13.81 hours per week)
Closing Date: 9th of September 2026
Shropdoc is a not-for-profit company established in 1996. Our core services include Out of Hours (OOH) GP care, urgent care triage, home visiting, and face-to-face clinical services. We work collaboratively with NHS partners and other health and care organisations to ensure patients receive safe, responsive, and high-quality care when their usual GP practice is closed or when urgent support is needed.
Shropdoc’s mission is to ‘keep the patient at the heart of all that we do’. We aim to achieve excellence in the care we offer to our patients, providing a safe and high-quality service that is easily accessible. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues.
Here’s what some of our colleagues have to say about working for Shropdoc:
"Working with GP’s and other clinicians is very rewarding, and I always feel that I have done ‘my bit’ when I go home…"
“Working at Shropdoc really suits my lifestyle, giving me lots of time to enjoy other hobbies…”
The Person:
We are looking for a highly organised, flexible individual with experience together with the following skills:
* Call handling or phone-based customer service experience.
* An excellent telephone manner, with strong communication and interpersonal skills.
* Good geographical knowledge of the Powys area is desirable.
* Ability to prioritise, work on your own initiative, and as part of a team.
* Discretion and integrity with the ability to handle confidential information.
* Experience of working across multiple computer platforms and using data systems.
* Good working knowledge of Microsoft Office.
* Although not essential, as full training will be provided, experience gained in a healthcare setting, call centre or hospitality environment would be advantageous.
The Role – Primary Care Centre Assistant / Driver
You will be primarily based at Newtown Hospital, where you will provide a warm and welcoming first point of contact for patients attending the service. Alongside your reception and patient-facing duties, you will also drive GPs safely to and from home visits across the surrounding area, supporting the delivery of high-quality patient care in the community. Your duties will include:
* Transporting the Duty GP / Clinicians to all home visits.
* Checking diagnostic equipment and clinical bags used by GPs is present and in working order.
* Ensuring surgeries are set up and fully equipped in readiness for patients
* Welcoming and greeting patients attending the Primary Care Centre, acting as a first point of contact.
* Supporting with administrative tasks, such as handling telephone calls and arranging conference calls, faxing prescriptions and admission letters.
* Ensuring the Centre and vehicles are kept clean and tidy.
Our Requirements – Primary Care Centre Assistant / Driver
* Have possessed a full UK driving license for a minimum of 3 years.
* Be over 25 years of age for vehicle insurance purposes.
* Familiar with the use of Sat navigation, with good knowledge of local geography .
* Confident using a variety of IT programmes.
* Excellent communication, interpersonal and teamwork skills.
* Flexible, reliable, self-motivated, and resourceful.
What We Offer:
* Hours of Work: working an average of 13.81 hours per week on a regular shift pattern with additional hours often available. These shifts will primarily be night shifts (eg approx. between 12am and 8am). Flexibility is available with hours worked, and shift patterns are provided with a minimum of 6 weeks’ notice in advance, although some flexibility will be required to meet the demands of the role.
* Competitive salary and benefits package: The hourly rate of pay is £12.83 per hours, although you will work primarily night shifts which attracts enhancements (30% uplift (equates to £16.68 per hour) when working between 8pm and 6am on weekdays and Saturday’s shifts, as well as a 60% uplift (equating to £20.53) on Sundays and Bank Holidays.
Benefits include:
Access to the NHS Pension Scheme.
Cycle-to-work scheme.
Generous holiday allowance (25 days pro-rata, rising to 27 days pro-rata after 5 years’ service, and 29 days pro-rata after 10 years’ service).
Company sick pay,
Employee Assistance health programme (Paycare).
Access to national discounts including Blue Light Care and Health Services Discounts.
Comprehensive training and career development opportunities.
Uniform.
A supportive and inclusive work environment: Join a team that values collaboration, innovation, and personal growth.
Work-life balance: We understand the importance of work-life balance and will discuss hours with the successful candidate.
To Apply
If you feel you are a suitable candidate and would like to work for Shropdoc, please click apply to be redirected to our website to complete your application
Salary description
£12.83 - £12.83 per hour