up to £30k Permanent Full Time, 37.5 hours per week, flexible on starting/finishing - 25 days holiday, 2 days a year volunteering for a charity of your choice, support, induction, CPD opportunities
Birkenhead, 2 days a week in the office, rest from home or office
Are you an experienced ILR or apprenticeship programme administrator looking for your next opportunity within a growing and innovative training provider?
Do you thrive in a fast-paced environment where compliance, learner experience and operational excellence genuinely matter?
Due to continued growth across Care, Data and AI apprenticeship programmes, our client is looking to appoint a highly organised and detail-focused Programme & Onboarding Coordinator to support learner onboarding, compliance and programme administration activities across the business.
This is a pivotal role within the organisation, supporting Skills Coaches and operational teams to ensure learners are enrolled accurately, compliantly and experience a seamless transition into learning. Reporting to the Head of Learner Experience you will play a key role in managing the end-to-end onboarding process for apprentices, ensuring all learner records, funding documentation and ILR-related data are accurate, audit-ready and processed efficiently.
This role would particularly suit someone with previous experience in:
* ILR administration, Apprenticeship onboarding, Funding compliance
* Learner enrolment, Training provider administration
* Apprenticeship programme coordination
Key Responsibilities
Learner Onboarding & Administration
* Coordinate end-to-end onboarding of apprenticeship learners
* Act as the main point of contact for onboarding queries from learners, employers and internal teams
* Schedule enrolment activities and ensure onboarding milestones are achieved
* Maintain learner onboarding trackers and documentation
Compliance & Funding
* Complete learner eligibility and compliance checks in line with DfE funding rules
* Ensure all enrolment documentation is accurate and fully completed including:
* Training Plans
* Apprenticeship Agreements
* Eligibility evidence
* Employer contribution documentation
* Support audit readiness and compliance assurance activities
ILR & Systems Management
* Accurately update learner records across Bud and ILR-related systems
* Ensure learner data is complete, consistent and audit compliant
* Track onboarding progress and proactively flag delays or risks
* Support operational reporting requirements
Programme Registration & Certification
* Coordinate awarding organisation registrations and certification processes
* Ensure timely and accurate submissions
Cross-Team Coordination
* Work closely with:
* Skills Coaches
* Compliance & Funding teams
* Employer Engagement / BD teams
* Programme Managers
* Support smooth transition from onboarding into active learning delivery
Essential Experience
* Experience working within apprenticeships, funded training or further education, Strong understanding of DfE funding rules and compliance
* Experience using learner management systems such as Bud, Previous experience supporting ILR processes and/or audit preparation
Skills & Attributes
* Highly organised with exceptional attention to detail, Strong administrative and data management skills, Able to manage multiple priorities and deadlines effectively, Confident communicator with a professional and learner-focused approach, Proactive, solutions-focused and adaptable, Comfortable working within a growing organisation
Our client is entering an exciting period of expansion across Care, Data and AI programmes, making this an excellent opportunity to join a forward-thinking organisation where your contribution will genuinely make an impact.
You’ll be joining a collaborative team committed to:
✅ Outstanding learner experiences
✅ Strong funding and compliance standards
✅ Operational excellence
✅ Sustainable growth and innovation
If you are passionate about learner onboarding, ILR accuracy and apprenticeship compliance — and enjoy being at the heart of programme operations — we would love to hear from you.
To apply please send your cv to
Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationwide. We are committed to giving full free pre-interview advice and guidance right throughout the interview process, giving you the best chance of success
Salary description
£29000.00 - £30000.00 per year