We have an exciting opportunity for an experienced travel professional to join a leading online Tour Operator based in Chester as a Land Operations Executive.
In this customer-focused role, you’ll use your excellent communication skills and natural ability to build strong relationships to support customers with their in-resort queries. You’ll be at the heart of ensuring every customer receives a personal, high-quality service — helping to turn great holidays into lasting customer relationships and encourage valuable repeat business.
This is a full-time opportunity offering a generous salary of up to £27,000, alongside a fantastic benefits package including discounted personal holidays, company pension, on-site parking and much more! Hours of work are on a rota basis Mon - Sat 9am - 5.30pm and Sun 10 - 6pm (approx. one weekend in four)
If you’re passionate about delivering exceptional customer service and enjoy working in a fast-paced, rewarding environment where your hard work and commitment are recognised, we'd love to hear from you!
Role of Land Operations Executive:
* Manage and resolve customer queries, primarily land queries
* Action daily booking queues
* Chase relevant suppliers for documentation/confirmation
* Check and update documentation for specialist bookings
* Effectively manage and resolve escalated issues
* Crisis situations support
* Handle incoming calls from Agents regarding documentation and Admin queries
* Investigate booking anomalies and irregularities
* Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
* Provide remote assistance to customers in-resort to fully investigate and resolve their issues / queries
* Confirming on-request bookings quickly and efficiently to increase revenue for the company
* Dealing effectively with accommodation changes to reach a satisfactory outcome for customers and the business
Skills required for the role:
* Customer Service experience in a fast-paced travel agency or tour operations environment
* Excellent telephone manner
* Skilful with Microsoft Office (Word / Excel)
* Great attention to detail and accuracy
* Ability to organise, prioritise and manage own workload efficiently to tight deadlines
* Experience in dealing with conflict resolution
* Excellent team player with the ability to work independently
* A flexible and adaptable approach to work
If you’re interested in learning more about this Land Operations Executive role, please press the apply online button now!
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Salary description
£25000.00 - £27000.00 per year