Location: Bracknell (Hybrid)
Salary: Up to £35,000 + Benefits
Hours: 9am - 5pm (Mon - Fri) 37.5 hours per week
Contract: 9-Month FTC (Temp to Perm Opportunity)
Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.
This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.
Key Responsibilities:
Supervise and support a team of Helpdesk Administrators
Allocate and monitor workload via CAFM systems (QFM)
Act as first escalation point for complex issues
Monitor service levels, reporting and performance
Drive service improvements and helpdesk efficiency
About You:
Experience within helpdesk, facilities or property support
Previous team leadership or supervisory experience
Strong organisational and customer service skills
Confident managing multiple priorities and stakeholders
What's on Offer:
Competitive salary + benefits package
Hybrid working
Strong team culture within a growing organisation
Opportunity to secure a permanent role
Salary description
£35000.00 - £35000.00 per year