Customer Service & Service Delivery Assistant
Fantastic opportunity to work for a demolition and waste Management organisation based in North London N18.
Monday to Friday 8am to 5pm
Salary between £28-30,000 depending on level of experience
You will be a pivotal part of the Weybridge and waste management department working alongside the operations and transport team.
Responsibilities & Duties:
Act as the first point of contact for customers, handling inquiries via phone, email, and online queries.
Maintain a high standard of professionalism and courtesy in all interactions.
• Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable.
• Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions.
• Record and report all customer concerns or complaints promptly to Operations management Operational Support.
• Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips
• Monitor driver progress and update schedules in real-time to ensure timely service.
• Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways.
• Maintain databases & Reporting for the following
• Maintain accurate records of skips on-site with an audit trail of all communications and rental charges where appropriate.
• Produce monthly clients' waste recycling reports.
• Updating when required all internal info records for the Skip Desk Team.
• Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing
• General business development support.
Key Skills and Attributes
Exceptional communication and interpersonal skills to provide excellent customer service. Organized: Strong organisational skills with the ability to prioritise and multitask effectively. Problem Solver: Proactive in identifying and resolving issues quickly and efficiently.
Tech-Savvy: Familiarity with traffic management systems, booking software, or CRM platforms
Team Player: Ability to work collaboratively with drivers, customers, and internal teams.
Calm Under Pressure: Comfortable handling high-pressure situations in a busy environment. Requirements
Proficiency in using Microsoft Office (Excel, Word, Outlook).
Excellent verbal and written communication skills.
What We Offer
Competitive salary based on experience.
Opportunities for career development and training.
A supportive and dynamic work environment in a growing family business
Salary description
£28000.00 - £30000.00 per year