Tenancy Officer

Tenancy Officer
Islington
Full Time
Temporary Ongoing
An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.
THE ROLE
The Tenancy Officer will be responsible for delivering an effective neighbourhood and tenancy management service, carrying out tenancy visits, managing ASB cases, and supporting residents to sustain their tenancies across the Waltham Forest area.
Manage a designated patch of properties across Waltham Forest
Conduct tenancy visits and tenancy audits to ensure compliance and tenancy sustainment
Investigate and manage anti-social behaviour cases from initial report through to resolution
Work closely with residents, partner agencies, and support services to resolve tenancy-related issues
Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures
Identify safeguarding concerns and make appropriate referrals where required
Deliver a visible and responsive housing management service focused on excellent customer careTHE CANDIDATE
The successful candidate will have previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
Proven experience managing anti-social behaviour and tenancy breaches
Strong knowledge of housing management and tenancy legislation
Experience carrying out tenancy visits and resident engagement
Excellent communication and conflict resolution skills
Full UK driving licence and access to a vehicle is essential for managing the patchTHE CONTRACT
WORKING HOURS
Full Time
LENGTH OF CONTRACT
3 Month Contract
RATE
The pay for the role is £27.07 per hour LTD company rate. The PAYE equivalent is £23.08 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate