West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.
With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.
Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What’s In It For You
Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
Uncapped earning potential beyond year one (typically £35,000+)
Structured pay plan with clear progression
Manufacturer training and accreditation (Škoda pathway)
Company pension scheme
Staff car scheme & employee savings programmes
30 days holiday (including bank holidays)
Full in-house training, mentoring and coaching
Enrolment in the Škoda Service Advisor Accreditation Programme
Clear development plan with expected accreditation within 12 months
Exposure to modern systems, processes and evolving vehicle technology
Working Hours
Monday to Friday: 07:45 – 18:00 (with one half day per week)
1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
Confident in a customer-facing role, ideally with experience in reception or a call centre environment
Hold a full UK driving licence
Well-presented and professional
Have strong communication and people skills
Show resilience, energy and a desire to succeed
Have excellent attention to detail
Be motivated to achieve targets and deliver outstanding service
Enjoy working in a fast-paced, team environment
Be based within a commutable distance of our Edinburgh (Sighthill) dealership
Desirable
Previous customer service, retail or hospitality experience
Interest in the automotive industry
Experience working to targets or KPIs
The Role
Welcoming customers and managing their service journey from arrival to collection
Understanding customer requirements and accurately booking vehicles for work
Checking vehicle history, recalls, service plans and warranty details
Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
Keeping customers updated throughout the day and gaining authority for additional work
Arranging courtesy cars and onward travel
Explaining completed work and invoices clearly at handover
Processing payments and ensuring a smooth, professional customer experience
Presenting and assisting customers to purchase service plans (targeted commission earnings)
Obtaining & updating GDPR data for communications and marketing purposes
Please only apply if you are genuinely interested in this role.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR
Salary description
£31300.00 - £31300.00 per year