This is a commercially focused account-management role combining outstanding customer service with proactive sales activity. You'll manage and develop existing customer accounts, identify opportunities for growth and build trusted, long-lasting relationships.
What you'll be doing
Proactively contact existing customers by telephone and email.
Manage and develop a portfolio of customer accounts.
Identify opportunities to increase revenue and profitability.
Analyse customer accounts to uncover additional product and sales opportunities.
Promote relevant existing and new products to customers.
Arrange appointments for Business Development Managers.
Manage quotation requests and follow up on outstanding opportunities.
Work with internal teams to confirm stock availability, pricing and delivery schedules.
Maintain accurate customer, project and opportunity information within the CRM.
Use CRM and ERP systems to identify opportunities for account growth.
Develop an in-depth understanding of each customer, including key contacts, decision-makers and changing business needs.
Schedule and support customer account reviews with Business Development Managers and Sales Support.
Research relevant industry trends and recommend suitable products or ranges.
Monitor customer feedback and NPS scores to identify areas for improvement.
Resolve customer complaints professionally and within agreed timescales.
Build strong working relationships across Sales, Marketing, Finance, Procurement, Fulfilment and Operations.
Deliver a memorable and consistently high-quality service at every customer touchpoint. What we're looking for
Previous account management, sales or customer-development experience within a B2B or B2C environment.
Confidence selling over the telephone and through virtual meetings.
A proactive and commercially minded approach.
The ability to interpret customer data and convert insights into sales opportunities.
Strong relationship-building and customer-service skills.
Effective negotiation and influencing abilities.
Excellent written and verbal communication skills.
Confidence using CRM and ERP systems.
The ability to manage your own workload and work with autonomy.
A genuine interest in developing detailed product and industry knowledge.
A tenacious, positive and collaborative approach. You'll be someone who takes ownership, anticipates customer needs and cares about delivering an excellent experience. You'll enjoy working towards commercial goals while building relationships based on trust, service and reliability
Salary description
£30000.00 - £31500.00 per year