The Role
Take end-to-end ownership of the trade debtor ledger and deliver effective, risk-based cash collection.
Manage key and high-risk customer accounts, building strong relationships while maintaining a firm and professional approach to overdue debt.
Contact customers by telephone and email and securely take debit and credit card payments over the telephone.
Prepare and present weekly and monthly debtor reports, highlighting overdue balances, movements, disputes, payment promises and emerging risks.
Chair monthly debtor review meetings with Finance, Sales, account managers and senior stakeholders, ensuring actions have clear owners and deadlines.
Prepare short-term cash-collection forecasts, explain material variances and escalate risks affecting cash flow.
Recommend account holds, credit-limit changes, payment plans, legal recovery, bad-debt provisions or write-offs where appropriate.
Own the Amazon Vendor reconciliation, investigating remittances, shortages, chargebacks, deductions, pricing claims and payment differences.
Raise and manage cases through Amazon Vendor Central and work across Sales, Supply Chain, Customer Service and Finance to recover valid claims and prevent recurring deductions.
Support month-end reporting and identify process improvements that remove barriers to invoicing and collection.About You
Experience of Sage 200 Professional is critical.
Substantial credit control experience involving a complex or high-volume customer ledger.
Strong aged debtor reporting, account reconciliation, dispute resolution and Excel skills.
Confident chairing meetings, presenting risks and holding stakeholders accountable for agreed actions.
Commercially aware, organised and persistent, with the judgement to balance customer relationships and credit risk.
Experience of Amazon Vendor Central or a major retailer deduction environment would be highly advantageous
Salary description
£28000.00 - £32000.00 per year