We are seeking an experienced and proactive Support Analyst to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies.
Key Responsibilities
Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
Configure, deploy, and manage Apple hardware across the business
Support modern workplace and endpoint management solutions
Troubleshoot hardware, software, connectivity, and user-related issues
Assist with networking support including Wi-Fi, VPNs, DNS, DHCP, and endpoint connectivity
Support device security, patching, compliance, and asset management
Collaborate with infrastructure and security teams on projects and improvements
Deliver excellent customer service and technical support to users at all levels
Skills & Experience Required
Proven experience in an EUC / Desktop Support / Endpoint Engineering role
Strong knowledge of MacOS and Apple ecosystem devices
Experience supporting laptops, desktops, and mobile devices in enterprise environments
Understanding of networking fundamentals and troubleshooting
Experience with MDM tools such as Jamf, Intune, or Kandji is highly desirable
Excellent communication and problem-solving skills
Desirable Skills
Apple certifications or relevant technical certifications
Scripting or automation knowledge (Bash, PowerShell, or similar)
Salary description
£32000.00 - £40000.00 per year