Salary: Up to £58,000
Location: South West London
We are seeking an experienced Technical Services Manager to lead on a range of complex property services workstreams within a high-performing housing environment. This is a key leadership role with responsibility for ensuring compliance, driving service improvement, and overseeing critical areas including building safety, disrepair, damp & mould, fire risk actions, and contractor performance.
You will provide strategic and operational oversight across multiple technical functions, ensuring statutory obligations are met, risks are effectively managed, and services are delivered to a consistently high standard. Working closely with senior leaders, contractors, and internal teams, you will play a central role in shaping performance, governance, and resident outcomes.
Key Responsibilities
Lead on compliance-related service areas including damp & mould (Awaab's Law), disrepair, fire safety actions, and building safety compliance
Oversee contractor performance, procurement activity, mobilisation, and ongoing contract governance
Ensure effective management and delivery of FRA actions, M&E requirements, EICRs, and LGSR compliance
Manage risk, audit trails, and performance reporting for senior leadership and board-level governance
Oversee disrepair case management, including legal liaison, cost control, and statutory compliance
Drive data-led performance monitoring, identifying trends, risks, and service improvements
Lead on complaints, Ombudsman responses, and external stakeholder engagement where required
Manage and develop a multi-disciplinary team, ensuring high performance and accountability
Contribute to service transformation, process improvement, and operational efficiency initiatives
About You
You will be a confident and experienced technical leader with a strong background in housing, property services, or a compliance-driven environment. You will bring:
Strong experience in building safety, asset management, or repairs/disrepair services
Proven track record in contractor management, procurement, and performance improvement
Deep understanding of housing compliance, HHSRS, and statutory obligations
Experience managing risk, budgets, and complex operational casework
Strong stakeholder management skills, including working with senior leadership and external partners
Analytical mindset with the ability to interpret data and drive service improvements
Ability to lead teams, manage change, and operate effectively under pressure
What We're Looking For
A proactive, solutions-focused professional who can balance strategic oversight with hands-on delivery. You will be comfortable operating in a fast-paced environment, managing competing priorities, and driving high standards across technical and compliance functions.
This is an excellent opportunity for a motivated leader looking to make a tangible impact on service quality, safety, and resident outcomes
Salary description
£55000.00 - £58000.00 per year