Join a leading main contractor specialising in high-end residential refurbishments and make a real impact managing resident relationships across exciting projects.
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role which will take you a bit further afield?
Salary: £ DOE
Contract type: Full-time / Permanent
Base Location: Central London
Project locations under your remit: Kent and East Anglia
Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector!
The company:
A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country.
The role:
The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include:
- Work across 2 schemes running concurrently Kent and East Anglia (as projects complete the works streams will be in similar areas and within the M25)
- Communicating with residents and commercial tenants to organise access to properties
- Visit premises to conduct surveys and establish what type of works may need to be carried out
- Be the bridge that minimises disruptions and ensure projects proceed in line with programme
- Collaborate with the project teams to ensure contract works are carried out to agreed timelines
- Handle complaints efficiently
- Keep project trackers updated in line with the programme of works
Requirements:
- Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential
- Driving licence and access to your own vehicle is essential
- Proficient with Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Collaborative and organised
- Practical knowledge of health & safety