Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities:
* Taking inbound calls from tenants and clients (housing associations or councils)
* Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
* Contacting tenants to book appointments
* Booking engineer appointments
Essential Skills / Experience for this role:
* 1 years’ experience in a similar role involving customer service call handling
* Excellent communication and listening skills
* Ability to multi-task to manage a demanding workload in a fast-paced environment
* Excellent telephone manner and administration skills
Salary description
£26000.00 - £28000.00 per year