Location: The Queen's Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, Birmingham
Salary: £13.55 per hour
Job Type: Permanent, Part Time - up to 25 hours per week
About us:
The Queen's Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodation.
About the role:
Reception staff are key to providing excellent hospitality to students, staff, and guests, delivering smooth service for events and conferences alongside the needs of academic life on campus. They are responsible for providing a welcoming environment for students, staff and guests to reflect the Foundation's ethos of hospitality, care, and community.
Flexible shifts, with regular weekend work and some evenings, are required.
Key Responsibilities:
Greet and assist students, staff and visitors in a courteous and professional manner
Manage incoming calls, emails, and enquiries
Maintain student and staff passes, log visitors and issue visitor passes
Deliver internal bookings and room reservations service for meeting rooms, academic needs, and accommodation
Liaise with academic and administrative staff to ensure smooth delivery of hospitality services for teaching, residentials, events and conferences
Deliver accurate booking services for catering, covering both meals and refreshments
Distribute incoming and outgoing mail
Carry out administrative tasks such as updating directories and internal contact lists
Work with colleagues across the Foundation in undertaking other tasks should the operational need ariseAbout you:
Essential
GCSEs (or equivalent) in English and Maths
Previous experience in a reception or similar role setting
Excellent communication and interpersonal skills
Proficiency in Microsoft Office, including Excel
Ability to multitask and remain calm under pressure
Reliable, punctual, and flexible with working hours
Right to work in the UKDesirable
Experience of working in an environment which takes residential booking
Understanding of a theological education / training for ministry environment
Familiarity with safeguarding principles (NB. safeguarding training according to Queen's policies and practices will be provided)
Experience of working in a faith-based educational settingWhat we offer:
Pension scheme with a generous employer contribution
25 days, 8 Bank Holidays pro rata, plus closed days between Christmas and New Year
Free lunch in the dining room during termtime, while on shift
Free onsite parking
Cycle to Work schemeIf this role sounds suited to you hit apply now and send over your details
The Queen's Foundation fosters and promotes diversity and inclusion and therefore welcomes applications for Professional Services staff posts from people of all backgrounds regardless of faith, ethnicity, gender diversity, LGBTQIA+, diversity of views and practices, or (dis)ability. All appointments are based on merit.
Candidates with experience of; Receptionist, Office Administrator, Administration, Business Administrator, Company Receptionist, Admin Assistant, Administration Assistant, Office Administrator, Office Assistant, Reception, Admin Support, Secretary, Clerk, Support Administrator, Office Support, Operations Assistant may also be considered for this role
Salary description
£13.55 - £13.55 per hour