An excellent opportunity has arisen to join a leading UK manufacturing business.We are seeking an experienced Credit Controller to join a high-performing Credit Control Department. This is a fast-paced, high-volume environment managing a ledger of 1,000+ customers and supporting over 15 branches across the UK and Ireland.
Your new role
The Credit Controller will play a key role in managing customer accounts, reviewing held orders, and ensuring timely payments. You'll work closely with branches, the sales team, and external stakeholders to resolve queries, assess risk, and maintain strong customer relationships.This position requires sound judgement, excellent communication skills, and the ability to work confidently across multiple software platforms in a time‑pressured environment.
Managing a high-volume ledger covering approx. 1,000 customers.
Chasing due and overdue debts via phone, email, and workflow software.
Reviewing daily held orders and making informed release decisions.
Investigating and resolving queries in collaboration with branches and customers.
Sending copy invoices, credit notes, and PODs when required.
Monitoring accounts for adherence to payment terms and credit limits.
Stopping accounts where necessary and escalating concerns appropriately.
Obtaining and analysing credit agency reports and financial accounts.
Assessing credit risk for new and existing customers.
Supporting legal escalation processes for defaulting accounts.
What you'll need to succeed
Ideally CICM‑qualified or studying toward it, you will bring strong experience in collections and order release- preferably within a manufacturing or distribution environment with a branch network. You will be confident using a range of systems, comfortable making decisions under pressure, and able to communicate effectively at all levels.
Excellent administration and communication skills
Strong negotiation and organisation abilities
Confident critical thinker with good analytical capability
Resilient under pressure and adaptable to changing demands
Able to navigate multiple software platforms
A proactive team player with a flexible approach
What you'll get in return
30 days' holiday per year plus bank holidays
Retail discounts platform
Contributory pension scheme (salary sacrifice)
Car scheme (post-probation)
Christmas to New Year shutdown
Smart/business-casual office dress code
Strong CICM partnership
Employee Assistance Programme
Supportive, people-focused working culture
Salary: £30,000-£31,000 (dependent on experience)
Contract: Permanent
Probation: Standard 6 months (flexible)
Hours: 9:00am - 5:30pm with 1-hour lunch
Location: Full-time in office (Sutton Coldfield)What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£30000.00 - £32000.00 per year