Full-time, permanent opportunity
Monday to Friday working pattern
Fully on-site role
Salary: £28,000 per year
What You’ll Be Doing
* Managing a portfolio of client accounts and maintaining strong working relationships
* Acting as a primary point of contact for client queries and support
* Delivering regular account updates, reports, and performance insights
* Collaborating with internal teams to ensure client expectations and service standards are consistently achieved
* Resolving issues and queries efficiently and professionally
* Reviewing account performance and identifying areas for improvement
* Supporting client retention and contributing to wider business growth initiatives
* Keeping CRM systems and internal records accurate and up to date
Must haves
* Previous experience in account management, customer service, or client relationship roles
* Excellent communication and interpersonal skills
* Strong organisational abilities with a high level of attention to detail
* Comfortable analysing reports and working with performance data
* Good working knowledge of Microsoft Office and CRM platforms
* A professional, proactive, and customer-focused approach
* Ability to manage workload effectively within a fast-paced environment
Nice to Haves
* Experience within debt collection, credit control, or financial services environments
* Understanding of collections processes and client reporting
* A-Level qualification or equivalent
What's in it for you?
* 22 days annual leave, increasing to 25 days with service, plus bank holidays
* Company pension scheme
* Life insurance cover
* Access to wellbeing support and counselling services
* Smart-casual working environment
* Regular company social events
Interested? Send your most up-to-date CV to Olivia at i2i recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion
Salary description
£28000.00 - £28000.00 per year