CREWE
UP TO £50,000 + PROGRESSION + GREAT CULTURE + MON-FRI
Get Recruited are recruiting on behalf of a highly innovative and rapidly growing organisation delivering complex technical installation and service solutions across global, high-security environments including critical infrastructure, government, and commercial sectors.
They are seeking an experienced Field Service Manager to lead and develop their global service operations. This is a senior leadership role responsible for driving operational performance, service excellence, and commercial success across installation, engineering, and service support teams.
You'll take ownership of the full Service & Maintenance function, ensuring exceptional service delivery, strong client relationships, and continuous operational improvement. This is a fantastic opportunity for a strategic leader who thrives in a fast-paced, technical environment and is passionate about building high-performing teams.
This opportunity would suit someone from a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar leadership role within a technical, engineering, or installation-led environment.
THE ROLE:
Leading the Service & Maintenance business unit, setting direction, objectives, and performance standards
Managing installation teams, service engineers, and service administration functions
Ensuring delivery of all internal KPIs and client-facing SLAs to maintain exceptional service standards
Overseeing service planning, scheduling, and resource allocation to optimise efficiency and responsiveness
Acting as the senior escalation point for major service issues and key client relationships
Driving continuous improvement across service processes, systems, and delivery models
Managing the department budget including forecasting, cost control, and financial performance
Improving service revenue, contract profitability, and operational cost efficiency
Evaluating service contracts, warranties, and maintenance agreements to ensure commercial viability
Developing KPI dashboards and reporting to monitor operational performance and service outcomes
Working closely with Sales, Projects, and Operations teams to ensure smooth project handovers and lifecycle management
Ensuring compliance with all relevant safety, regulatory, and quality standards
THE PERSON:
Proven experience leading a service, maintenance, or operational function within a technical environment
Currently in a Field Service Manager, Head of Service, Service Manager, Maintenance Manager, Operations Manager, Engineering Manager, Service Delivery Manager or similar role
Strong leadership skills with experience managing engineering, installation, or service teams
Commercially aware with experience managing budgets and operational performance
Confident stakeholder manager with strong client-facing experience
Analytical and data-driven approach to performance improvement
Comfortable operating in a fast-paced environment with multiple priorities
Strategic mindset with a proactive, hands-on leadership style
Passionate about service excellence, customer satisfaction, and continuous improvementBy sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services
Salary description
£40000.00 - £50000.00 per year