About the Role
As an Asset Assistant, you'll be a key first point of contact for tenants reporting repairs and maintenance issues. You’ll support the delivery of our reactive, cyclical, and planned maintenance programmes and play an important role in keeping our property information accurate and up to date.
Key Responsibilities
* Provide an excellent customer experience when handling repair requests
* Diagnose and log repairs, raise works orders, and liaise with contractors
* Monitor progress of repairs and keep tenants updated
* Support the administration of inspections, maintenance programmes, and safety compliance
* Maintain asset databases, contractor records, and filing systems
* Process invoices, quotes and rechargeable repairs
* Log complaints and help resolve issues promptly
* Provide general administrative support and occasional reception cover
Ideally, candidates should have -
* Strong communication and customer service skills
* Excellent organisation and attention to detail
* Confidence using IT systems, databases, and spreadsheets
* Ability to problem‑solve and work well under pressure
* Experience in social housing, property maintenance, or repairs administration (desirable, not essential)
This Housing Association is a a supportive, community‑focused housing association, the successful candidate will gain great experience, that will help further develop their skills in Social Housing. To find out more, please apply or contact Alasdair Reid, (phone number removed)
Salary description
£26000.00 - £30000.00 per year