We are looking for an experienced Property Services Manager to oversee the delivery of an efficient, compliant, and customer-focused property service across our clients housing stock. You will be responsible for leading teams and contractors in the management of repairs, maintenance, compliance, and planned works, ensuring high-quality outcomes for residents while maintaining value for money.
This is a senior role with strategic and operational responsibilities, ensuring the housing portfolio is maintained to excellent standards and aligns with the organisation’s Asset Management Strategy and Business Plan.
Key Responsibilities
* Lead and manage property services teams, including repairs, maintenance, compliance, and planned works
* Oversee contractor management, ensuring performance, safety, and quality standards are met
* Ensure full compliance with health & safety regulations, statutory requirements, and housing legislation
* Develop, implement, and monitor property maintenance strategies and forward works programmes
* Manage budgets, procurement, and performance metrics, ensuring value for money and service efficiency
* Conduct and oversee stock condition surveys, inspections, and audits, identifying and prioritising works
* Manage resident engagement, complaints, and escalations to maintain high customer satisfaction
* Collaborate with other teams, including housing management, compliance, and asset management, to deliver integrated property services
* Drive continuous improvement, using data and feedback to enhance operational delivery
About You
You will be an experienced and motivated housing professional with a strong background in property services and asset management.
Essential Skills & Experience:
* Proven experience managing property services, repairs, and compliance within a housing association or local authority
* Strong understanding of housing legislation, compliance, HHSRS, and health & safety regulations
* Experience in budget management, procurement, and contractor oversight
* Excellent leadership, communication, and stakeholder management skills
* Strong IT skills, including housing management and reporting systems
Desirable:
* Professional qualification in property, building surveying, or construction (e.g., RICS, CIOB)
* Knowledge of NHF Schedule of Rates and property maintenance contract frameworks
* Experience of strategic asset management and planned works programmes
Salary description
£50000.00 - £50000.00 per year