What You Will Do:
As an IT Support, you will support internal teams and troubleshoot everyday technology issues in a fast-paced environment. In this IT Support role, your day-to-day work will include the following key responsibilities: - Triage and resolve IT issues raised by users, including access problems, software concerns and hardware faults - Provide helpful, step-by-step support through tickets and user communications - Maintain accurate service records, ensuring updates are captured clearly for ongoing tracking - Support routine onboarding and basic IT set-ups to help colleagues get started quickly - Escalate complex incidents when needed, while staying accountable for progress - Contribute to continuous improvements by sharing recurring issue trends and practical fixes
What You Will Bring:
You do not need an overly technical background to thrive in this IT Support role, but the right approach matters. To be successful as an IT Support professional, you will bring: - Confident communication skills and a customer-first mindset - Practical experience supporting users with common IT issues (helpdesk, desktop support, or similar) - Strong problem-solving and the ability to stay calm when priorities change - A methodical approach to logging, updating and following service processes - The drive to learn, improve and help reduce repeat issues over time
This IT Support position plays a vital role in supporting operational continuity and helping teams work efficiently. This company values responsiveness, reliability and clear ownership, and the IT Support role directly supports these goals by ensuring technology services remain dependable and issues are handled with professionalism. When you deliver timely support and keep information accurate, you help enable smoother collaboration and stronger day-to-day performance across the business.
Location:
The IT Support role is located onsite in Telford, supporting colleagues on-site where required and keeping services moving day to day.
Interested?:
If you want to progress in IT Support and enjoy a role where your assistance genuinely makes a difference, apply now and take the next step with this exciting IT Support opportunity.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£32000.00 - £38000.00 per year