Full-time | July start through to December | £16.95 per hour
Tate has a temporary, full-time opportunity within a busy and fast-paced Customer Experience function. This is an excellent opportunity to join a collaborative, service-driven environment where delivering a high standard of customer care is central to success.
Operating as part of a multidisciplinary Customer Experience Centre, you will play a key role in managing front-facing enquiry channels, supporting order processing and delivering a seamless B2B customer journey.
The organisation operates within a highly structured and regulated environment, with robust processes and standard operating procedures in place. As such, we are seeking someone who is methodical, detail-oriented and confident working within defined processes, ensuring accuracy and consistency at all times.
The Role
Working within the wider sales and customer experience team, you will be responsible for the end-to-end coordination of orders and customer enquiries, ensuring efficiency, accuracy, and a consistently high level of service.
This is a SLA driven environment so suited to someone who thrives under pressure, enjoys problem-solving and takes ownership of delivering results.
Key Responsibilities
Managing the processing and completion of sales orders, quotations, and new account setups in a timely and accurate manner
Handling incoming customer enquiries across multiple channels, ensuring a professional and responsive service at all times
Monitoring and following up on outstanding queries, taking ownership to resolve issues within agreed service levels and escalating where appropriate
Consistently applying internal systems, processes and standard operating procedures, ensuring compliance with relevant regulations and quality standards
Building strong internal relationships to support a one team approach across the Customer Experience Centre
Creating clear and engaging communications to support customer comms across different channels
About You
Proven experience within customer service, order processing, or sales support environments
Highly organised, with strong attention to detail and a methodical approach to following processes
Comfortable working in a fast-paced, target-driven setting
Excellent communication skills, both written and verbal
Confident using systems and working within structured procedures
Collaborative team player with a proactive approach to problem-solving
Flexible to work a hybrid rota with team to take share in different home and office working days
Living within commutable distance to Potters Bar area, car driver preferable
Pay & Benefits
£16.95 per hour, paid weekly via Tate on a timesheet basis
Opportunity to accrue holiday pay
Pension contributions
Access to Tate Rewards discounts on purchases and attractions
24/7 Employee Assistance Programme (EAP) support
If this opportunity suits your availability and skills, please apply to indicate your interest. Tate will call shortlisted candidates to discuss further and support your application.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application
Salary description
£16.95 - £16.95 per hour