Customer service, Callcenter, Support jobs

Job Title: Investigation Specialist

Location: Glasgow or Northampton (Hybrid: 2 days per week in the office)

Contract: 6 months

Overall purpose of the role:

As a Investigation Specialist, you will lead on intelligence reviews, sign off investigations, and manage relationships across our highest-risk client portfolio. This role spans sensitive, high-risk sectors and requires you to investigate potential non-compliance, fraud, misconduct, and unethical behaviour. Ultimately, you will make key, evidence-based decisions that protect the bank’s reputation, support financial integrity, and ensure full regulatory and compliance adherence.

Key Responsibilities:

Undertake investigations and make definitive risk decisions on complex Financial Crime cases.

Actively review evidence and conduct clear risk assessments of customers, acting as the decision-maker with personal authority to conclude cases.

Manage, steer, and guide a team of investigators across multiple sites, stepping back from hands-on processing to provide leadership.

Gather data, analyze intelligence, and manage relationships across a high-risk business banking client portfolio.

Present confident, well-reasoned risk decisions and findings clearly to senior stakeholders.

Key Skills:

Essential: Former experience as an AML, KYC, due diligence, or risk assessment manager.

Essential: Considerable understanding of AML laws, regulations, and compliance frameworks (e.g., Wolfsberg, JMLSG, AML4/5/6, FATF).

Essential: Excellent knowledge of high-risk industry sectors and money laundering threats posed by Business Banking clients (such as Gaming/Gambling, Payment Service Providers, Defence, and Charities).

Essential: Proven experience of actively making Risk Decisions/assessments of customers, rather than just generic "tick-box" KYC document gathering.

Desirable: Formal qualifications or certifications in Anti-Money Laundering (AML), such as an ICA Diploma, Certificate in AML, or CAMS.

Desirable: Specific Subject Matter Expert (SME) knowledge built up in particular sectors or entities.

Desirable: Experience managing high-quality due diligence reviews

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants