ATC is a globallogistics, white-glove, and technical services specialist for data centers. For over 45 years,we’vehelped deliver Europe’s data centers safely, securely, andright the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning.
As part of the Arvato Group, webenefitfrom the strength, scale, and globalexpertiseof one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe.
RoleTheTeam Lead inBenelux(Belgium, Netherlands, Luxembourg)is responsible forleading a high-performing team in the Technical Services function while creating a positive, proactive, and inclusive environment that supports team well-being and delivers excellent customer service.Based inAmsterdam, you will build andmaintainstrong customer relationships and act as a key point of contact in the Benelux region. As a leader, you will motivate and coach your team, drive initiatives, and foster a culture of continuous improvement. You will report to the Technical Services Manager (Benelux) and collaborate with an international operations team, including regular travel to share and implement best practices.
You will oversee daily team performance, set priorities, handle escalations, and lead problem-solving activities. Your role includes reporting on KPIs, implementing corrective actions, and ensuring high visibility of results. The role is dynamic, combining management responsibilities with time in the field, including customer visits and service audits. With a strong focus on customer success, you will proactively address challenges, build relationships, and contribute directly to overall business performance.
Location: Oude Meer, North Holland
Responsibilities:
- Working with theTechnical Service Manager and other colleagues to manage customers projects and activities daily, weekly, and monthly, ensuring resource cover is adequate for the team’s functions.
- Monitor and assign audits to key functions (FQT, emails and customer communication). Occasional travel to other ATC sites to carry out audits & controls, tomonitorand ensure a high security performance in line with ATC & TAPA policies & procedures.
- Work withBeneluxteam members on day-to-day tasks to achieve goals and complete assigned projects. Provide coaching and development to the team and DCI Exchange, through ATC Academy to improve performance and technical skills.
- Provide regular reports and updates to theTechnical ServicesManager – track and report all daily activities. Participate in the quality management and KPI process – weekly update of KPI’s and “Daily tracker”.
- Advance assigning RTF supervisors for week ahead.
- Manage ATC's Technical Services operations with a focus on safety, customer service, effective communications, and efficiency. Provide monthly and quarterly feedback of technical operations/projects.
- In collaboration withthe Health & Safety Team toperform monthly H&S inspections and regulations and other duties that may be assigned by H&STeam.
- Regular supervision and organisation of theAmsterdamwarehousein order tohave a sustainable and clear system in terms of space and daily activities. Regular supervision and inspection of theNetherlandsfleet in close cooperation with the designated supervisorin order tohave the fleet inoptimalcondition.
- Ensuring high standard security measures for the workplace aremaintained, including collaborating with security system vendors or a team of security professionals. Main point of contact for security & fire alarms, when activated out of working hours.
- Planning and supervision of facilities related projects, including building improvements and renovations.
- Any other duties that may be assigned from time-to-time in line with your skills and competencies.
- Full ownership oftheBeneluxTeam KPI outcomes and sharing of quality and performance metrics with the team to implement corrective actions.
- Quarterly Team performance reviews based on objective data.
- Monthly and quarterly narratives report of service and people performance.
- Report on process improvements, including the status of team proposals.
Candidate Requirements
- Ability to be flexible in respect of work standards and demands.
- Capable of working under pressure and to strict deadlines.
- Proven ability to complete tasks.
- Resilient and able to deal with changing priorities.
- Excellent organizational skills and strong attention to detail.
- Outstanding communication and interpersonal abilities.
- Time management skills with the competence to manage multiple priorities at once.
- Experience in planning,logisticsand white glove services, being able to instruct and guide technical services team.
- Availability to travel to work on European projects
- Excellent IT skills, including Office 365 and Microsoft Office
- Full understanding of team organization, strict deadlines, team reports, customer needs.
- Language proficiency: C1 level in English and B2 level in the country of employment.
The following qualifications, skills and experience would be an advantage.
- Security Management experience in an industrial /logisticsenvironment.
- Prior experience in a data centre, logistics or construction environment.
- Project Management experience.
- TAPA Facility Security requirements (FSR).
Note: Candidates are required to have the right to work in the EU/EEA. We are unable to provide visa sponsorship for this role. Please submit your updated resume/CV in English.
The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:
- Competitive market salary
- Performance-based bonus
- AIG virtual care programme
- Employee assistance programme
- Holiday allowance
- Travel allowance
- Opportunities for continuous learning and growth
€60000 - €80000 monthly