Senior Azure Cloud Engineer in Accenture’s Managed Services team. You will be responsible for the stability, resilience, and optimization of client Azure cloud environments. Manage incident resolution, break-fix activities, and change implementation, applying ITIL processes to deliver seamless service to our global clients and collaborate with our international team. You will act as a senior escalation point for critical incidents, mentor junior engineers, and collaborate with cross-functional teams to drive operational excellence. This role requires technical proficiency, effective communication, and client-facing skills to ensure delivery of exceptionally managed services.
With deep technical expertise, you will be a senior escalation point for critical incidents and collaborate with cross-functional teams to drive operational excellence. You will mentor junior engineers and demonstrate proactive engagement with global delivery teams to uphold high standards of service and reliability.
Key Responsibilities- Break-Fix & Change Execution: Conduct root-cause analysis, post-mortems, remediate issues, and implement changes following ITIL guidelines.
- Client Engagement: Act as a trusted advisor and escalation point for clients on Azure-related incidents, service requests, and operational improvements.
- Operations & Monitoring: Ensure proactive monitoring, performance tuning, and capacity management for Azure infrastructure and services.
- Governance & Compliance: Adhere to ITIL standards, security best practices, and client governance frameworks.
- Collaboration & Knowledge Sharing: Work with global delivery teams, service managers, and architects to implement operational improvements and knowledge transfer.
- Continuous Improvement: Identify opportunities for automation and efficiency using tools like Zabbix, Terraform, GitHub, PowerShell automation, Ansible.
- Agile/Automation & IAM: Remain agile to shifting priorities; optimize cost and performance; promote automation and infrastructure-as-code; refine incident response strategies for resilience.
- Mentorship & Team Growth: Mentor junior engineers and promote a culture of excellence.
- People & Technology: Collaborate with cross-functional teams to ensure seamless cloud service operation; communicate effectively and mentor teammates.
- Work Environment: Some in-person collaboration may be required; Accenture supports flexible work arrangements to accommodate work/life needs.
Required:
- Minimum 5 years of hands-on IT operations, troubleshooting, and managed services support.
- Strong technical expertise in Microsoft Azure Cloud (infrastructure, networking, identity, monitoring, and security).
- Microsoft Azure Cloud Foundation certification or higher-level Azure certifications.
- ITIL Foundation certification with proven application (Incident, Problem, Change).
- Experience with incident resolution, break-fix, and change implementation in enterprise-scale environments.
- Strong stakeholder and communication skills, able to explain technical issues in business-friendly terms.
- Experience with scripting languages or programming skills; Infrastructure as Code (IaC) tools such as Bicep or Terraform.
- Automation experience: PowerShell, Ansible, and related IaC tooling; Zabbix experience.
- Reverse proxying and secret management knowledge; GitOps methodology.
- API Management or API usage experience; experience with CI/CD in a DevOps environment.
- Azure Certification: Azure Fundamentals (AZ-900), AI-900, DP-900; Azure Administrator AZ-104; DP-100 or equivalent data/AI certifications.
Preferred:
- Experience in a Managed Services Provider (MSP) or global delivery environment.
- Automation and scripting proficiency (PowerShell, Bicep, Terraform).
- Hybrid cloud experience integrating on-premises and Azure.
- Advanced Azure certifications (e.g., AZ-104, AZ-305, AZ-700).
- Strong problem-solving and analytical thinking.
- Ability to manage multiple incidents and priorities under pressure.
- Customer-centric mindset with a commitment to service excellence.
- Effective collaboration in a global, multicultural, and virtual team environment.
- Proactive in continuous learning and keeping up with evolving cloud technologies.
What’s in it for you?
Accenture is a global company with a world-class brand and reputation. Our people are Change Makers. We make five promises: flexible work culture, sustainable growth mindset, inclusive culture, leadership in technology, and a global network of colleagues. Benefits include vacation days, paid transport, equipment allowances, pension, shares, bonus, health insurance, and access to thousands of free courses.
What we believe
Accenture is an equal opportunity employer. We are committed to inclusion and diversity and providing reasonable accommodation in recruitment processes where needed. Please email stephanie.vogt@accenture.com for accommodations. Please send us your CV in English.
#J-18808-Ljbffr€60000 - €85000 monthly