Industry: Booking / Travel Services
Location: Athens, Greece - Relocation needed!
Work Model: On-site (remote possible after onboarding, based on performance)
Start Date: 20 March 2026
Open Positions: 5
We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy, professionalism, and customer satisfaction in a fast-paced environment.
After an initial on-site period of 9 weeks, remote work may be considered depending on individual performance and readiness.
Key ResponsibilitiesProvide customer support in Croatian and English
Assist customers with booking-related inquiries and service requests
Handle questions, updates, and general support through approved channels
Ensure accurate documentation of customer interactions
Follow internal procedures, quality standards, and service guidelines
Deliver a professional and customer-oriented experience
RequirementsFluent Croatian – written and spoken
Good command of English for internal communication
Strong communication and problem-solving skills
Customer-focused mindset and attention to detail
Ability to work in a structured, fast-paced environment
Basic computer skills and ability to navigate multiple systems
Previous customer service experience is an advantage
Work ScheduleMonday to Sunday, shifts between 08:00 and 19:00
Salary & Compensation14 salaries per year:
12 monthly salaries
1 salary at Easter
1 salary split between Summer and Christmas
Private Health & Life Insurance
Performance bonus (based on project criteria)
25 days of annual leave
Meal voucher: €50 per month (all projects)
Contract TypePermanent contract
Relocation InformationCandidates must be in Athens at least 7 days before the start date to complete hiring documentation
3 weeks of hotel accommodation close to the office provided
Up to €300 gross relocation support (paid with the first salary)
#J-18808-Ljbffr€25000 - €35000 monthly