- Responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCI’s) and/or the client site.
- Achieve alignment between customer needs, Abbott division requirements and external 3rd party customer service teams.
- Continuously improve the customer experience and cost efficiency by identifying process obstacles, formulating proposals for improvement and (co-) implementing improvement processes and mitigation plans
- Bridging between sales and customer service activities; ensure customer service is continuously updated about feedback from the field enabling a loop of continuous improvement always resulting in an optimization of patient experience.
- The data management specialist is responsible for the assigned region.
- Responsible, together with account managers, for sales results and obtain targets, in the sector assigned.
- Responsible to ensure the digital ecosystem is embedded in each Healthcare Institute (hospital, private practice,…)
- Serve as a key liaison between Abbott Diabetes Care and multiple partners in electronic medical data exchange, including EMR systems and digital health solution providers.
- Interface function between HCI, 3rd party customer support organization and marketing & sales functions.
- Responsible for the installation of software packages on client site, making sure the new software matches the IT of the client
- Analyze local (technical) challenges and translate them into actionable insights for global evaluation. Collaborating across technical and sales teams to adapt global solutions to local needs and vice versa.
- Daily intervention on client’s site, both pro-actively as for maintenance and client support.
- Assist the client in the local software configuration and formulate structural solutions as applicable
- Define the users and the necessary access rights, ensure full insight in software possibilities in the different locations.
- Train the users on the use of the software, cloud solutions and Abbott branded products as applicable.
- Act as the single point of contact for the usersN, Doctors, IT, …) for all questions related to ADC software packages
- Ensure optimal use of the digital ecosystem to increase patient’s acquisition and retention.
- Optimization and continuous enhancement of customer experience by:
- Analyze & translate available customer service data in collaboration with internal customer service team into tangible actions to the field and other functions.
- Define and implement actions required for optimal use of ADC branded products by healthcare institutes and users.
- Bachelor/ Master’s degree in a technical, commercial, IT or engineering field or equivalent by experience.
- Fluent in Dutch and English, both verbal & written
- Proficient in MS Office Suits
- Database management
- Can combine both scientific/ technical and commercial competencies
- Networking protocols & cloud solutions
- Strong communication, listening and problem-solving skills
- Pro-active (not only problem solving)
- Ability to interact with people at all levels of an organization
- Independent and reliable
- Ability to make public presentation
- Ability to demonstrate leadership skills
- Willingness to learn and strong adaptability
- Interest in sales and business development
- Teamwork: Regular and professional communication with other functions (Sales, Marketing, Customer service)
- 4+ year experience with high added Value Proposal/Solutions. Experience in selling position in the healthcare industry is an asset
- Experience of interacting and building relationships directly with healthcare stakeholders, decision makers at senior level (e.g. Endocrinologist
- Experienced in strategic negotiations
Salarisomschrijving
€60000 - €80000 monthly