As a Field Services Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site specifically of Schiphol ensuring first class customer satisfaction.
You will be based at the site and you will work in a shift pattern.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.
Duties & Responsibilities- Meet daily service repair needs and drive customer satisfaction.
- Install, repair and maintain Smiths equipment in the field, provide customer training as needed.
- Document all inspections, maintenance and repair work promptly.
- Manage repair parts cycle time, order, install and return parts efficiently.
- Review logs for open issues, prepare formal reports for client.
- Maintain and calibrate tools and test equipment.
- Provide technical support to client and peers.
- Participate in the site surveys, pilot programs, special projects and meetings.
- Establish and maintain close relationships with Senior FSEs and Product Managers.
- Ensure compliance with health, safety and environmental policies.
- Communicate technical information in a clear, concise, and highly effective method.
- Inform management and other service departments of technical service issues.
- Directly involved in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.
- Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Advanced English skills both in oral and writing.
- Knowledge of TPM (Total Productive Maintenance) is preferred.
- Excellent communication, organizational and interpersonal skills.
- Strong client service orientations and ability to handle stressful situations.
- Self-motivated and reliable.
- Willingness to work in a shift pattern.