IT-Support Engineer/On-Site The Hague Netherlands.

IT-Support engineer with good English communication skills.

European citizenship is required as the customer is an European Organization.

Tasks

Remote work is NOT possible.

The customer is a large sized European institution based in Munich. Position is on-site in The Hague Netherlands.

The IT Support Engineer:

• handles end-user computer requirements and network requirements
• performs hardware installation and troubleshooting
• installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
• Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.
• resolves network and internet-related connectivity issues
• installs and maintains network nodes such as Wi-Fi access points, network routers, etc.
• installs and maintains printers and printing services
• assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts
• assists in the setup and monitoring of video conferencing sessions
• documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system

Requirements

• Excellent communication skills. IT-Support will be performed on-site.
• Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Experience with e.g. Windows 10/11, Office 365, Edge, Chrome, Skype, Adobe and Windows common Applications
• Good understanding of computer systems (hard- & software), printers and VICO systems
• Ability to diagnose, troubleshoot support and repair of desktop hardware
• Ask customers targeted questions to quickly understand the root of the problem
• Incident and Change management within a special period of time (SLA)
• Run a diagnosis of the problem on the spot using an diagnostic tool
• Install Desktop/laptop and printer devices
• Replace defective parts and equipment if necessary
• Assemble and install Video Conferencing systems (VICO)
• Participate in planned changes, updates and moves by arranging equipment and transferring data
• Provide prompt and communicate accurate feedback to client
• Ensure all issues are properly logged and up to date in ticketing system
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Maintaining a very good relationships with the customer
• Good mastering of the English language, both written and verbal

Benefits

Start is expected in February 2026. We offer a good salary as full-time employee based on experience. The job itself requires on-site presence in The Hague Netherlands.

youdidIT bietet IT-Lösungen und Infrastruktursupport an. Das Unternehmen konzentriert sich auf maßgeschneiderte Softwareentwicklung, System Administration und IT-Support primär via Managed Services. Mit einem Fokus auf Innovation bedient es Kunden aus verschiedenen internationalen Branchen und öffentliche Organisationen an.

youdidIT provides IT solutions and infrastructure support, specializing in custom software development, system administration, and IT support—primarily through managed services. With a strong focus on innovation, the company serves clients across various international industries as well as public sector organizations.