Do you have experience in working with the customer cycle? Are you good at stakeholder management and enjoy governing processes? Then we have the position for you! Vestas is looking for our new Service Customer Performance Support!
Region NCE and Global Offshore > NCE > DK_BNL Tech & Com Customer Support
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation, and Service of wind farms throughout these regions. We aim to be the No. 1. Performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work. The Customer Service Management Department located at the Videbæk office is, together with Arnhem and Houthalen, responsible for customer service, contract management and acts as the customer interface related to maintenance of wind turbines within Denmark, Netherland and Belgium.
The Service Customer Performance Support is essential in assisting our Customer Service Management Department in Denmark, Belgium, and the Netherlands with contractual activities and overseeing compliance with commercial commitments. This position ensures structured handling of commercial turbine performance, review maintenance and improving of governance processes, while becoming a subject matter specialist within customer service, and interacting as a key interface to internal stakeholders.
In your position as Customer Performance Support, you will be part of a group of six colleagues that promote a friendly and informal atmosphere, prioritizing collaboration and clear communication.
Responsibilities
- Governance and reporting of turbine service contract guarantees
- Forecasting of turbine service contract guarantees
- Interface with various supporting functions
- Act as SME for the customer service team
- Identify and review processes, and implement improvements internally
Qualifications
- A Bachelor's degree in Business Administration, Engineering, Finance, or a related field with experience from working in a similar position in an international company
- Commercial mind-set & technical understanding
- Basic contractual knowledge
- Experience with CRM systems, MS office and ERP systems
Competencies
- Highly organized and detail oriented
- Analytical and diligent
- Ability to work with and extract meaning from data
- Project management skills
- Good verbal and written communication skills, presentation and interpersonal skills
- Ability to operate without direct supervision, while also adept at organizing and prioritizing workload
- Fluent in English at negational level. Danish, Dutch, and Flemish is benificial
What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, diligent, and international work environment in the renewable energy sector. We highly value initiative, being answerable and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration capacity and potential. You can expect to join a team that supports you and is always open for new ideas within a discussion-based culture. Your contributions will significantly influence the short-, mid-, and long-term objectives of our region.
Additional information
Your primary work location will be either Videbaek, Denmark, Arnhem, Netherlends or Houthalen, Belgium.
You should expect some travel activity, approximately 5 days per year.
If the above match your skills and qualifications, please apply no later than 26.01.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.