Support Services Analyst (DE/EN)

Are you enthusiastic about tech and committed to outstanding customer support? Then, this is for you!

Join this international company as a Technical Support Engineer, where you'll play a crucial role behind the scenes, empowering marketers and retailers to effectively communicate through a network of digital displays. You'll be involved in thrilling projects, such as developing interactive maps to track the journeys of Fortuna Sittard soccer players.

Your Responsibilities:

• Respond to client inquiries, troubleshooting hardware and software issues via phone, email, and ServiceNow.
• Accurately document client issues, troubleshooting steps, and resolutions in the ticketing system.
• Use internal tools to configure software settings, assist with hardware installations, and provision new devices.
• Ensure timely resolution or escalation of tickets as needed.
• Analyse technical problems and develop effective solutions.
• Support additional tasks and projects as assigned.

(About the company)

Spanning various industries including retail and entertainment, our client is redefining the way businesses connect with their customers. Their mission is to overhaul the dynamics of business-customer interactions. By harnessing cutting-edge technology and inventive approaches, Scala enables marketers and retailers to communicate their messages effectively and dynamically. Their work in enhancing customer engagement and interaction is establishing new industry standards.

(Who you are)

• You have at least 1 year of experience in customer service by phone.
• You have strong communicative and problem-solving skills.
• You're good with registering your escalations, and writing an knowledge item for the team is also not a problem.
• Technical support experience is a big plus.
• You speak and write English and German fluently.
• You need to be flexible Monday to Friday from 07.00 - 19.00, no 9 to 5 mentality.
• You're open to starting 1 June, or 1 July max.

Technical affinity is a plus, but your customer-focused attitude and problem-solving skills are even more important.

(What they offer)

• An international working environment in a growing company.
• Salary based on your experience and capabilities.
• A full-time job for 40 hours a week, but getting quality work done in 36 hours is more important than ticking those 40 hours.
• 29 vacation days and instant pension plan benefits.
• Skip the middleman – you'll receive your contract straight from Scala!
• Support in your professional growth.