Tasks
As a (Senior) ServiceNow AI Specialist you will be a key driver of strategic and technical AI solutions on the ServiceNow platform. Your mission is to design, build, govern and scale AI-enabled workflows, agentic systems and intelligent automation that deliver measurable business impact for our clients. You will work across the entire AI-capability stack (from Use Case Strategy and AI Agent Studio development to centralized AI governance with AI Control Tower).
- Develop, configure and extend AI Agents using AI Agent Studio and Now Assist components to create autonomous task-executing systems that solve real business problems
- Architect and implement AI-centric workflows aligned to client goals using ServiceNow’s AI Platform (AI Agent Fabric, Now Assist, Predictive Intelligence, AI Search)
- Integrate and enhance ServiceNow AI capabilities with third-party models/tools while maintaining enterprise-grade governance and security
- Design and maintain AI governance strategies using AI Control Tower, ensuring visibility, compliance, risk mitigation and measurable impact across all deployed AI agents and models
- Implement custom scripts, integrations and advanced logic using JavaScript, REST APIs, Flow Designer, IntegrationHub and further ServiceNow best practices
- Provide technical thought leadership, contribute to pre-sales and solution proposals, and represent MHP in client workshops.
Qualifications
To be well-prepared for your path as a (Senior) ServiceNow AI Specialist, you bring the following qualifications:
- Completed Studies and at least 3 years of hands-on experience with ServiceNow platform implementation and development
- Passion for AI-enabled solutions on ServiceNow, ideally including AI Agent Studio & Now Assist AI agents or AI Control Tower governance and lifecycle management
- Expertise in Flow Designer, IntegrationHub, REST, data modeling and integrating AI models and enterprise systems
- Your way of working is characterized by excellent communication with a consultative mindset and client-facing experience and ability to translate complex business needs into scalable technical designs
At a Glance
As a technology and business partner, MHP digitizes its clients' processes and products and supports them in their IT transformations along the entire value chain. A pioneer in digitalization in the mobility and manufacturing sectors, MHP transfers its expertise to a wide range of industries and is the premium partner for thought leaders on their journey to a Better Tomorrow.
MHP serves over 300 clients worldwide: leading corporations and innovative medium-sized businesses. MHP provides both operational and strategic consulting, delivering proven IT and technology expertise as well as specific industry know-how. Operating as OneTeam, MHP has an international presence, headquartered in Germany with subsidiaries in the USA, UK, Romania, and China.
For 25 years, MHP has been shaping the future together with its clients. More than 3,000 MHP employees share a commitment to excellence and sustainable success. This commitment drives MHP forward – today, tomorrow, and in the future.
MHP: DRIVEN BY EXCELLENCE.
www.mhp.com
Exclusive look behind the scenes
At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:
- We support and appreciate colleagues as they are and celebrate our successes together.
- We always welcome creativity and new impulses.
- In terms of time and place - depending on the project, at home, in the office, at the customer.
- With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.
You can find a comprehensive overview of our benefits here
How to apply?
The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.
By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.
Contact
Still, have questions? Then take a look at our FAQs on our careers page.
If you have any further questions, please contact our recruiting team at +49 (0)7141 7856 1600.