Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:
We are recruiting for a regulatory administrator to join our client on a long-term temporary assignment. The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive approximately 500 emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgement letters, and exception reports that need to be processed daily to ensure SLAs are met and not breached. The role holder will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team.
The opportunity
You will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organizations improve products, services, and internal processes.
What will you bring to the global premium automotive brand:
- Educated to GCSE/A-Level equivalent.
- Strong interpersonal skills at all management levels.
- Effective organizational and time management skills.
- Proactive and able to react quickly.
- Able to work autonomously and use own initiative.
How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:
Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency –Acknowledging concerns and identifying inconsistencies constructively
Trust – Relying on each other to act swiftly and achieve goals
Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences.
The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.
Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development
Ensuring protection against discrimination and fostering respect in everyday business
Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation
Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background