Location: Cardiff
Salary: Up to £50,000 + car allowance
Hours: Monday – Friday
About the Role
Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers.
Key Responsibilities
Sales & Commercial Performance
Lead from the front in driving branch sales and profitability
Develop and implement local sales strategies to grow market share
Build and maintain strong relationships with key trade customers
Monitor KPIs, margins, and performance to ensure targets are achieved Leadership & Team Management
Manage, motivate and develop a high-performing branch team
Set clear objectives and support team members to achieve their goals
Conduct regular performance reviews and provide ongoing coaching
Foster a positive, customer-focused culture Operations & Compliance
Oversee all day-to-day branch operations including stock control and logistics
Ensure compliance with company policies, health & safety regulations and industry standards
Maintain high standards of housekeeping and branch presentation Customer Service
Deliver an exceptional customer experience at all times
Resolve escalated customer issues quickly and effectively
Promote a proactive and solutions-focused approach within the team
About You
Proven experience in a builder’s merchant
Strong sales and commercial awareness with a track record of achieving targets
Experienced people manager with excellent leadership skills
Customer-focused with strong relationship-building abilities
Organised, hands-on and results-driven
Good understanding of stock management and branch operations
Salary description
£45000.00 - £50000.00 per year